CROWD MANAGEMENT

Report of the Task Force on Crowd Control and Safety

Chapter VII - National Crowd Management Standards


1. Introduction

Queuing, security, door opening procedures, contraband screening, seating types, and safety code enforcement are problems common to all facilities. The ability to solve them, however, rests to a large extent on individual expertise and proficiency in crowd management techniques. Many experienced operators, promoters, and law enforcement officers have developed innovative and common sense management procedures as a result of their own efforts. Unfortunately, these procedures are not always publicized and have never been compiled as model standards for use by others. A guidebook of model standards exemplifying different techniques and procedures used by facilities of varying size, attractions and audiences would offer, for the first time, information on the latest successful techniques of crowd management for all types of events. A method should be established to compile and update standards with respect to such issues as:

  • Crowd management planning
  • Emergency planning
  • Ticket sales and ticket design and processing
  • Event promotion
  • Contraband searches
  • Queuing and metering
  • Facility staff training manual
  • Security
  • Seating types and configurations
  • Enforcement of alcohol and drug laws
  • Interior crowd management
  • Enforcement of local laws and codes
  • Emergency medical service
  • Architectural and interior design
  • Roles and accountability of parties involved in an event
  • Door opening policy
  • Concessions
  • Traffic management and parking
  • Event contracts and riders

2. International Association of Auditorium Managers

Producing national crowd management standards is a considerable under-taking, requiring the combined talents and resources of facility operators, law enforcement officials, crowd management specialists, government researchers, pedestrian planners, architects, and entertainment and sports concerns. Establishment of model standards would be an invaluable resource, especially for those facilities which lack the experience, funding, and expertise necessary to plan and develop their own crowd management program.

The International Association of Auditorium Managers (IAAM) is the nation's largest professional organization of its kind, representing over 300 facilities and 850 members. The IAAM has the know-how and the resources to lead the way in establishing crowd management standards. Given its very broad representations, the IAAM is a logical candidate for preparing an appropriate set of standards for their members, along with possible periodic seminars and workshops. It could also encourage and provide incentives for its members to incorporate such standards into the daily operation of their facility.


VII. NATIONAL CROWD MANAGEMENT STANDARDS

RECOMMENDATIONS

  1. The international Association of Auditorium Managers should develop national crowd management standards for facility operators and event promoters.

  2. The international Association of Auditorium Managers should develop incentives or sanctions to encourage its members to meet these standards.


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